Privacy Policy
Last updated: April 2026
Data Controller
The data controller for your personal data is:
- Creative Harbour Srl
- Fraz. La Crete 11018, Villeneuve (AO), Italy
- P.IVA / VAT: 01267480075
- REA: AO – 80855
- Email: info@polescape.com
Personal Data Collected
We collect the following personal data when you make a booking or subscribe to our newsletter:
- First and last name
- Email address
- Phone number
- Pole dance level
- Room type preference
- Additional notes (if provided)
Purposes of Processing
- Managing retreat bookings and related communications
- Sending logistical and organizational information about booked retreats
- Sending newsletters about new destinations and dates (only with explicit consent)
- Fulfilling legal and tax obligations
Legal Basis
- Contract performance: to manage your retreat booking and payment
- Consent: for sending marketing communications and newsletters
- Legitimate interest: to improve our services and your experience
- Legal obligation: to fulfill tax and accounting requirements
Third-Party Sharing
Your data may be shared with the following GDPR-compliant service providers:
- Stripe — Payment processing (credit card data is never stored on our servers)
- Supabase — Database and authentication (EU servers)
- Vercel — Website hosting
Data Retention
- Booking data: retained for 10 years for tax compliance
- Newsletter data: retained until consent is withdrawn
Your Rights
Under the GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with the Italian Data Protection Authority (Garante)
To exercise your rights, contact us at info@polescape.com.